Services for International Employees & Scholars

Troubleshooting iHawk Technical Issues (For E-Form Review)

Once you click on the access link in the E-mail message you received from intlscholar@ku.edu, the iHawk login page should have your credentials already pre-populated. You should be able to access the E-form by simply clicking on the "Login" button in the bottom right corner of the screen.

If you are still not getting to the E-form after doing the above, or are receiving an error upon submission, it might be that you have already worked on some iHawk requests in the past and that your browser still uses the saved information from your last session. You can try one of the following:

  1. Copy the access link from the E-mail message you received and use it (paste it) in a different browser to access the form. (This should ideally be browser you haven't used to review any iHawk requests before but, if it is not, please try clearing the cookies/cache/history and saved passwords in that browser before trying this option.)
  2. Clear the cookies/cache/history/saved passwords in your default browser and then access the E-form from the access link in the E-mail. NOTE: iHawk requests of this type have a temporary login assigned to you. Sometimes it might be a saved old password (that is, a password from an earlier iHawk request) that gets auto-populated on the login screen so, when clearing your browser cookies/cache/history, make sure to delete remembered old passwords as well. If you do not want to do this in your default browser, then it is recommended that you follow the instructions given in option 1 above. If you need help on clearing your browser cookies/cache/history/saved passwords, you can get in touch with the IT Customer Service Center (785) 864-8080 and they can walk you through it. You can also try using the following KU IT Knowledge Base pages as a starting point but please keep in mind that you might need to clear even more data in the relevant menus than described to have your browser work with iHawk: FirefoxGoogle ChromeMicrosfot EdgeInternet ExplorerSafari.)
  3. Open a new Private Browsing / Incognito window in any browser and copy the access link from the E-mail message you received and use it (paste it) into the address bar of the browser to access the form.
  4. Use a different computer to access the form, one that you haven't used before to process any iHawk requests.

Finally, in order to reduce the likelihood of similar issues affecting you in the future when working with iHawk, we recommend the following practices:

  • Always log out of the iHawk system after you are done submitting your E-form.
  • Configure the browser to automatically clear cookies/cache/history upon closing.
  • If you don't want to delete remembered passwords in the browser, it is recommended that you type the temporary password assigned to you in the E-mail message for the particular request in the "My Password" field when logging into iHawk. That is, do not copy/paste the password from the E-mail message but type it directly into the relevant field instead.

If you are still experiencing problems after trying the above, please forward your iHawk message to ihawk@ku.eduand describe the issue you are experiencing, including relevant screenshot(s).

Troubleshooting iHawk Technical Issues (for Departmental Users)

Since mid-February, 2018, an issue has been affecting users with certain browser settings when they try to log into iHawk. Typically, the user enters their KU online ID and password on the iHawk Login page but the Login page simply reloads with blank fields. In other cases, users might receive an "invalid request" error upon submitting E-forms in iHawk. To resolve any of these these issues, please try the following:

  1. Clear all the cookies/cache/history/saved passwords in the browser you are using to access iHawk and also make sure the browser is configured to accept cookies. (If you need help on clearing your browser cookies/cache/history/saved passwords, you can get in touch with the IT Customer Service Center (785) 864-8080 and they can walk you through it. You can also try using the following KU IT Knowledge Base pages as a starting point but please keep in mind that you might need to clear even more data in the relevant menus than described to have your browser work with iHawk: Firefox, Google Chrome, Microsfot Edge, Internet Explorer, Safari.)
  2. Close the browser, reopen the iHawk page and try logging in again using the "Administrative Services for University Departments" login link. (image)

Finally, in order to reduce the likelihood of technical issues with login and E-form submission in the future when working with iHawk, we recommend the following practices:

  • Always log out of the iHawk system after you are done working.
  • Configure the browser to automatically clear cookies/cache/history upon closing.‚Äč

Other Common iHawk Login Issues

  • If the cookies/cache/saved passwords are cleared but you are still getting an error, it might be that your password has expired. Please try logging into myKU portal with the same KU online ID and password. If you can do it, then please change your password and try to access iHawk again.
  • If you can't log into myKU portal, and your KU online ID is correct, the password you are trying is invalid. If you forgot your password, try to reset it by answering your challenge questions.

If you have trouble resetting your password (for example, because you forgot answers to your challenge questions), you should get in touch with IT Customer Support Center as only they are able to help you. Their contact information is as follows:

785-864-8080
itcsc@ku.edu

If you are still having trouble logging into iHawk after trying the above steps, please send an email to ihawk@ku.edu and include a description of the problem and a screenshot of the error page.


International Calendar

Founded in 1964 as part of a Ford Foundation campus internationalization grant
One of the first 12 intensive English programs in the United States
The AEC comprises three units: the Intensive English Program, Short-term Programs, and KU Outreach Programs.
Each semester, the AEC enrolls about 250 students representing more than 35 countries on six continents
The Applied English Center offers field trips and conversation groups to our students
One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
23rd nationwide for service to veterans —"Best for Vets," Military Times